General Terms and Conditions

Minimum order value

 myplaymate.co.uk has no minimum order value, what so ever.

 Minimum order quantity

 All ranges have no minimum order quantities.

Payments and dispatch

No orders will be dispatched until full payment is received. Once payment is received, orders are normally dispatched within 3 working days. unless we are waiting for items ourselves, then we will dispatch the items as soon as we received them, but you will be notified of this via e-mail. 

 Returns

 Returns are accepted on faulty items only, within 14 days of receipt, and we will only exchange faulty items for a like item, and not for alternatives. All returns must be agreed to in advance.

please note: When returning item(s), any postage costs incurred by the sender will not be refunded.

No refunds will be given unless the goods do not comply with the sale of goods act.

Please note: For health and safety reasons we do not accept any open adult toys. This does not affect your statuary rights. e-mail for details.